Shipping & Return Policy

Warranty Protection

NAGI Jewelers proudly offers the highest quality and detailed craftsmanship of in-house jewelry and your purchases should last a lifetime. We put our promise of quality behind every item we sell and will perform a complimentary repair on all handmade pieces for up to one year. We also provide a wide selection of jewelry and watches from some of the most reputable names in the industry and honor all vendor warranties. 

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Shipping Policy

Domestic Orders: 

NAGI Jewelers offers free FedEx® Ground or USPS Priority Mail shipping for all online orders of $300 or more, delivered within the continental USA. Delivery times of FedEx Ground & Priority Mail shipping can range from 1-5 business days depending on your proximity to our store in Stamford, CT. Please keep in mind, we do not control the Mail or FedEx. Ground and Priority Mail orders are typically delivered within 1-5 business days. Fedex 2-day and Overnight services may not be guaranteed by the courier during high volume shipping periods; especially as the Holidays approach.  

We strongly encourage you to track your shipment, keep a close eye on it, and check the delivery status, especially due to the current logistics and shipping environment.

We also offer all other FedEx Express services including overnight and Saturday deliveries, which will be made available with outlined costs upon checkout. If you need Saturday delivery, please contact us to be sure your purchase is delivered on time.  These specialized services may be impacted and not guaranteed during heavy volume shipping periods such as Holidays.

All purchases are fully insured to cover the potential loss/theft or your item.  FedEx requires a signature for all deliveries from NAGI Jewelers. Please do your best to insure an adult will be available to sign and receive the package. We recommend you inspect your package for damage or tampering before signing and accepting it. If you would like to arrange delivery to a FedEx location for later pickup, or delivery to a work address, please let us know. FedEx does not deliver to P.O. Boxes. If you would like to have your order delivered to a P.O. Box, please contact us. 

 

International Orders:

The cost of international shipping and insurance will be outlined upon checkout. 

In order to speed international delivery, NAGI Jewelers uses UPS for most international orders. The shipping costs are normally $54 for UPS International (6-10 business day arrival time) and $95 for UPS Express International (3-5 business day arrival time).

Additionally, customers may be responsible for paying taxes and/or duties on international shipments.

Timing:

We do our best to ship every order as quickly as possible. Orders are typically processed (pre-shipment) within 1-3 business days. However, due to the current logistics environment, orders may take up to 5 business days to be shipped.

We aim to ship on the same day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, a ring size that must be ordered, late-in-the-day purchase, etc.) that will necessitate a later shipping date.

Our shipping department is open from 10am-4pm EST from Monday through Friday. Generally, we need to receive an order before 2pm EST from Monday through Friday, in order to ship it through FedEx® Overnight to arrive the following business day.

If you have purchased multiple items, they may be shipped separately if they are not all available immediately. In this case, FedEx® will require a signature for each package delivered.

We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.

Availability:

Most items are available for immediate delivery. However, due to our unique selection, rarity of some items, variety of ring sizes or colors, and high demand, some items shown as “in-stock” may be temporarily unavailable. If this is the case, you will be notified via email that your item will be special ordered. An estimated delivery date will be provided and your order will be processed upon your confirmation.

Taxes:

Connecticut residents are subject to any applicable CT sales taxes.

Product Descriptions:

Some products that we sell may appear smaller or larger than their image displayed on the site. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings. We have taken the best measures possible to accurately portray our watches and jewelry online.

Product Pricing for Online Purchases:

Our prices are subject to change without notice. We do not negotiate prices on products we offer online. We use our best efforts to ensure that the product details and the price of our products online are displayed accurately. However, some typographical errors may occur. We reserve the right to correct any and all errors on our website, including pricing errors. We do not honor inaccurate or erroneous prices. If this is the case, you will be notified via email, with the correction of any errors. If you have any questions, please contact us at (203) 964-0551 or hello@nagijewelers.com. We apologize for any inconvenience this may cause.

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Online Purchase 30-Day Return Policy

We hope that you are satisfied with your purchase from NAGI Jewelers. If for any reason you wish to return or exchange your purchase from this site, we will accept merchandise in its original condition and packaging within 30 days of the date of delivery.

Merchandise will be accepted for exchange, store credit (with one-year expiration), or refund only when accompanied by all boxes, paperwork, laboratory reports, warranty certificates, and associated component parts, such as bracelet links, screws, etc.

At our discretion, we may authorize a return outside the 30-day time frame, and it may only be processed as a store credit. 

FINAL SALE items:

Special Order & Custom Order items are Final Sale and may not be returned. 

Special Order and Custom Order items include but are not limited to: Any item currently not in our stock which must be obtained from a manufacturer, brand, or vendor.  As well as items ordered in a non-stock size, any item which must be altered from its original design (i.e. a bracelet shortened or a ring sized).

Items which have been worn, sized, engraved, or otherwise altered, as well as sale items, special order or custom items, may not be returned or exchanged. 

All reduced price and “SALE” items are final sale and may not be returned.  

 

All sized items are final sale. NAGI Jewelers is not responsible for an accurate ring size if it was not taken by us in our store. 

We will accept an exchange if an item engraved by NAGI Jewelers was not engraved with the letters specified in your order. We will correct the engraving and expedite its return to you.

The 30-day return policy outlined above applies only to purchases made online and does not apply to purchases made in our store.

Returns to our Store:

Merchandise purchased from this site may be returned in person to our store located at 828 High Ridge Road, Stamford, CT, during normal business hours.

Procedure for all other Returns:

Call (203) 964-0551 or email hello@nagijewelers.com to obtain a Return Authorization number and form. The merchandise returned must be received in saleable condition and be accompanied with copies of any email instructions received, the appropriate sales invoice, and all original packaging. Please remember to include the RA# on the outside of the package. Do not indicate anywhere on the package that it contains jewelry or anything of high value. 

Merchandise shipped for return must be packaged securely and be shipped with a track-able method such as FedEx, UPS, or Priority Mail. We recommend insuring your package for the full purchase price. We cannot assume responsibility for compensation if a returned package is lost, stolen, or damaged. 

Please ship to:


NAGI Jewelers
828 High Ridge Road
Stamford, CT 06905
Attn: Sales Support  RA#

Once we receive your returned merchandise, your refund or new item will be processed within a few business days.

All returned merchandise will be inspected by one of our staff to confirm that the original item has been returned and that it is in acceptable condition, free from damage, alterations, and wear. Returns without a Return Authorization number or merchandise that is improperly packaged will not be accepted for return. 

If you have any questions about the return procedure, please contact us at (203) 964-0551 or email hello@nagijewelers.com.

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Privacy Policy

NAGI Jewelers Privacy Statement:

NAGI Jewelers has created this privacy statement to demonstrate our commitment to the privacy of our client's personal information. We are dedicated to providing our clients with outstanding service and value while respecting and protecting private data. Under no circumstances is client information shared with any outside party. We value the trust you have placed in NAGI Jewelers and we take every possible measure to guard your privacy.

All transactions made on this website are in an encrypted format. We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that order and registration information is treated. The aggregate of IP addresses used to access our site may be analyzed to provide broad demographic information about the community of users on the site. 

Cookies are small pieces of information that many web sites use to make online navigation easier. This data is contained on your hard drive in a file that your web browser provides for the purpose. A cookie can contain information such as a user ID. Our site can't read other data on your hard drive or read cookies created by other sites. You do not need to have cookies turned on to view our site, but you will need to accept cookies to register or order products. Our site uses cookies to keep track of your context during visits to the site and to identify you as you move about the site should you return to the site later. We use cookies to deliver content specific to your interests. If you elect to reject identifying cookies from this site, e-commerce features and other personalization features may be partially or fully disabled.

Our site uses an order form for customers to purchase products. When you begin the ordering process, you are sent to our secure server to ensure the security and safety of information collected during ordering. All information required for order fulfillment such as billing, shipping, and contact information is used only by NAGI Jewelers to properly fulfill your order. At no time will this information be shared with any third parties. When an email address is collected, we may periodically send information to the client via this address. NAGI Jewelers maintains a strict adherence to spam and opt-out best practices as dictated by FTC protocol. Clients may choose to opt-out from future mailings at any time.

We may host "registration incentives" and/or contests on our site in which we require users to register their contact information with us as a condition of entering the contests. We collect name, address, email address and some demographic information such as zip code, age, or referral source. Users may opt-out of receiving future mailings. Please see the choice/opt-out section below. 

We collect the following general data that is not personally identifiable information: your geographic location, internet service providers, etc. We collect this data to tailor our visitor's experience at our site, showing content that we think might be of interest, and displaying the content according to user preferences. When you click to join our mailing list, we collect your name, mailing address, and email address to provide you with the information you request.

NAGI Jewelers does not sell, rent, or disclose your personal information to any other party for any reason whatsoever. The only form of third-party information that may be used is personally identifiable information submitted for another person by you. For instance, if an item is purchased for another recipient and we are shipping to a third party. Also, we may release account information when we believe, in good faith, that such release is reasonably necessary to 1) comply with a valid legal process, 2) enforce or apply the terms of any of our user agreements or 3) protect the rights, property, or safety of nagijewelers.com, its users, or others.

Security:

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All ordering information is encrypted via SSL when it is transmitted over the open internet. Systems on which personal information resides are protected using state-of-the art methods, and we routinely monitor and upgrade our security systems to ensure that we use the best security technology available.

Choice/Opt-Out:

Our site provides users the opportunity to opt-out of receiving communications from us and for removing all your information from our database. You can do so in the following ways:

• You can send email to hello@nagijewelers.com
• You can send mail to the following postal address: 828 High Ridge Road Stamford CT, 06905
• You can call the following telephone number: (203) 964-0551

Correct/Update:

This site gives users the following options for changing and modifying information previously provided.

Email: hello@nagijewelers.com
Call: (203) 964-0551

Nagi Jewelers Google AdWords and Remarketing Privacy Policy:

NAGI Jewelers uses all features of Google Analytics for display advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google AdWords, and remarketing.

We take our users’ privacy very seriously. We feel that certain personal information should always be kept private, so we’ve developed restrictions around the types of ads where we don’t allow remarketing. When creating remarketing lists, we can’t use any sensitive information about users. This includes information such as their financial status, sexual orientation, and other sensitive categories.

As AdWords advertisers, we are restricted from and will not perform the following actions:

(a) Running ads that collect Personally Identifiable Information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers


(b) Creating a remarketing list or creating ad text that specifically targets users in ways that are outlined as “prohibited” in the categories below

Visitors can opt out of Google Analytics for display advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

Definitions:

“User” means a unique instance of a browser, application or similar technology.
“User Cookie” means the User identifier (of which a cookie is one example) associated with a User for remarketing or similar audiences.
“Remarketing Lists” means a list of User Cookies created or otherwise obtained by you and used in connection with remarketing or similar audiences.
“Similar Audiences Lists” means a list of Users created by Google based on a Remarketing List for use in connection with similar audiences.
“Properties” means properties or content on which advertisements are shown.

Creation, Migration and Use of Remarketing Lists. You must have all rights necessary to create or otherwise obtain Remarketing Lists, migrate Remarketing Lists to, and use Remarketing Lists or Similar Audience Lists on the Properties. Google will not allow another advertiser to use your Remarketing Lists or Similar Audiences Lists without your consent.

Data, Selection and Targeting Restrictions. You may not (a) send to Google information or (b) use Remarketing Lists or Similar Audience Lists to select or target advertisements (i) based on past or current activity by Users on adult or gambling sites, government agency sites, or sites directed at children under the age of 13 years or (ii) based on other inferred or actual sensitive information (including without limitation, health or medical history or information, financial status or other detailed information pertaining to a person’s finances, racial or ethnic origins, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any crime, political opinions or beliefs, trade union membership, or sexual behavior or orientation).

Notice Requirement. Your posted privacy policy should include information about Google, the User Cookie, and an appropriate description of your use of remarketing or similar audiences in online advertising. The description must be included in the privacy policies of all sites that include the remarketing tag or otherwise gather this type of information.

PII Restrictions. You may not, for the purpose of serving Ads, transmit personally identifiable information including, but not limited to, email addresses, telephone numbers, and credit card numbers (“PII”) with the User Cookie without robust notice of, and the User’s prior affirmative (i.e., “opt-in”) consent.

Advertising Cookies Policy; Third Party Ad Serving; Conflicts Your use of the User Cookie via Remarketing Lists is subject to this Interest Based Advertising Policy and the Google Advertising Cookies Policy. Google’s use of Remarketing Lists is also subject to this Interest Based Advertising Policy and the Google Advertising Cookies Policy. If you’re using third-party ad serving in order to serve Interest-Based Advertisements, then you need to comply with both the Third-Party Ad Serving Policy and this Interest Based Advertising Policy. To the extent there is any conflict between this Interest Based Advertising Policy and either the Google Advertising Cookies Policy or the Third-Party Ad Serving Policy then you need to comply with the version of the conflicting provision in this Interest Based Advertising Policy.

DoubleClick Remarketing (formerly known as Doubleclick Boomerang) and other Remarketing List Services. You may not use a Remarketing List created via DoubleClick’s Remarketing or other Remarketing List services on the Properties unless the properties from which those User Cookies were compiled (i) properly disclose the data collection and usage contemplated by this Interest Based Advertising Policy and (ii) comply with the privacy and notice requirements of this Interest Based Advertising Policy.

Remarketing List Transparency. You grant to Google the right, should Google elect to do so, to display to any end user that is part of your Remarketing Lists that the User is on at least one of your Remarketing Lists, along with displaying your domain or display name.

In Ads Notice Labeling. Google may also, should Google elect to do so or should Customer request Google to do so, label advertisements served based on Remarketing Lists or Similar Audience Lists with notices or overlays intended to advise Users that the advertisements are based on Remarketing Lists or Similar Audience Lists, and you may not modify or obscure these labels.

Policies applicable to Advertisements based on Google-defined interest categories

In Ads Notice Labeling. Google may also, should Google elect to do so or should Customer request Google to do so, label advertisements served based on Google defined interest-categories with notices or overlays intended to advise Users that the advertisements are based on Google defined interest-categories, and you may not modify or obscure these labels.

Exclusions:

NAGI Jewelers reserves the right to exclude any products from sales or promotions as required by brands or the promotions themselves. Please see store for details. 

Any changes to this privacy policy will be provided to users who have provided us with an email address and will also be addressed within the privacy policy document itself.