Refund policy

We hope that you are fascinated and completely happy with your purchase from NAGI Jewelers. If for any reason you wish to return or exchange your purchase from this Site, we will accept merchandise in its original condition and packaging, within 30 days of the date of delivery.

At our discretion, we may authorize a return outside the 30-day time frame, and it may only be processed as a store credit.

Merchandise will be accepted for exchange, store credit (with one year expiration), or refund only when accompanied by all boxes, paperwork, laboratory reports, warranty certificates, and associated component parts (such as bracelet links, screws, etc.).

Items which have been worn, sized, engraved, or otherwise altered items, as well as sale items, special order or custom items, may not be returned or exchanged.

All reduced price “sale” items are final sale and may not be returned.

All sized items are final sale. NAGI Jewelers is not responsible for an accurate ring size if it was not taken by us in the store.

Special order or custom order items include, but are not limited to items ordered in a non-stock size, any item which must be altered from its original design (i.e. a bracelet shortened, or a ring sized), and any item not in stock, which must be ordered from the manufacturer.

We will accept an exchange if an item engraved by NAGI Jewelers was not engraved with the letters specified in your order. We will correct the engraving and expedite its return to you.

The 30-day return policy outlined above applies only to purchases made on this Site on-line, and does not apply to purchases made in our store.

Returns to our Store:
Merchandise purchased from this Site may be returned in person to our store located at 828 High Ridge Road, Stamford, CT, during normal business hours.

Procedure of all other Returns:
Call (203)964-0551 or email armand@nagijewelers.com to obtain a Return Authorization number and form. The merchandise returned must be received in saleable condition, and be accompanies with copies of any email instructions received, the appropriate sales invoice, and all original packaging. Don’t’ forget the RA# on the outside of the package. Do not indicate anywhere on the package that it contains jewelry or anything of high value.

Merchandise shipped for return must be packaged securely and be shipped via a track able method such as fedex, ups, or priority mail. Please be sure to insure your package for the full purchase price. We cannot assume responsibility for compensation if a returned package is lost, stolen, or damaged. We have found fedex to be the best carrier for timely and trouble free high value shipments.

Insure your package for the full purchase price and ship to:
NAGI
828 High Ridge Road
Stamford, CT 06905
Attn: Sales Support RA#______

Once we receive your returned merchandise, your refund or new item will be processed within a few business days.

All returned merchandise will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition, free from damage, alterations, and wear. Returns with a Return Authorization number or merchandise that is improperly packaged will not be accepted for return.

If you have any questions about the return procedure, please contact us at (203) 964-0551 or emailarmand@nagijewelers.com