Ask NAGI

My ring is too tight and is now stuck on my finger. What can I do?

There is no need to panic, this happens all the time. Maybe it’s hot out and your finger is swollen. Maybe you tried on a friend's ring. Whatever the case, try these steps.

I thought diamonds are indestructible. How did mine chip?

Diamonds are the hardest known natural material, but not the toughest. Hardness is a material’s ability to resist scratches and toughness is a material’s ability to resist breakage or chipping, from physical force.

Is it normal for my diamond to be loose?

First of all, don’t panic. It is fairly common for both center and accent diamonds and gemstones to eventually need to have their prongs tightened. There are times you may even need to replace the prongs to ensure your gemstones don't become loose or fall out.

I just purchased a new ring which felt like it fit me perfectly but now feels very tight.

What you are experiencing is perfectly normal. Our bodies are constantly undergoing slight changes throughout the day, and as a rule, our fingers and toes tend to swell towards the end of each day. Therefore it is best to measure your ring finger at the end of the day when your finger is likely to be at its largest.

Can I swim with my watch?

Water resistance is not a permanent condition and we recommend having the water resistance of your watch checked and maintained at least once a year. This is a service we can do on premises.

What is the best way to clean pearls?

When caring for your pearls, the best thing to remember is "Last on and first off". Put your pearls on last, after you have applied any perfume, make-up, and sprays. First off - remove your pearls before pulling clothing over your head or washing your face. Cosmetics, sun block, perfume, and hair spray contain chemicals that can drastically dull the luster of a pearl.